Frequently Asked Questions

Do you ship internationally?

  • Currently, we do not offer international shipping.

 

How long does shipping usually take?

  • Our standard shipping time is 1-2 weeks. We do not offer priority or express shipping. Holidays and Weekends may extend the estimated shipping time.

What forms of payment do you accept?

  • We accept credit and debit payments through Square.

Can I modify/cancel my order after it has been placed?

  • We do not process cancelations. Please review any personalized information for accuracy before submitting your order.

How will I know if my order has been shipped?

  • You will receive a shipping email with a tracking number once your order has been shipped- please make sure to provide us with the proper email to communicate this to you.

Do you accept returns/offer refunds?

  • We do accept returns and refunds for any non-clearance and non-personalized orders. Please refer to our Return Policy for more information.

How can I check the status of my order?

  • If you have questions concerning your order, you can email us at info@stitchesfromheaven.com and we will try and answer as best we can. To track shipping, you will receive a tracking number once your order has been shipped. You can use this number on the USPS website to track the shipping status of your order.

What type of fabric do you use for your shirts?

  • Our shirts vary between three different blends: 100% cotton, 50/50 blend (cotton/polyester), and tri blend (cotton/polyester/rayon) . The specific blend for each shirt is displayed under the product information.

 

What if my package is lost or stolen?

  • We are not responsible for lost or stolen packages. When your order is shipped we will send you tracking information. We are unable to intercept or change shipping once we have shipped your package. You will need to contact the Post Office with your tracking number to file a claim. Please make sure your address is accurate prior to placing your order. If your item is returned to us, you will have to pay additional shipping fees for us to send it to the correct address.

How do I make a change after I order?

  • We DO NOT accept changes once your order has been placed. Please ensure that all information is correct before placing your order including but not limited to spelling, size, style, shipping address, etc. We apologize about any inconvenience this may cause.

Can I cancel my order?

  • We do not accept cancellations of orders; however, if you have extenuating circumstances, please let us know and we may be able to come up with a plan.This may include, but not guarantee, store credit for a future purchase.